OwnRemote Refund Policy
This is the refund policy for the trial. OwnRemote is being tested, and this policy is a draft not yet reviewed by a lawyer. Items still in brackets (
[ ]) will be filled in before the public launch, and the content may change. Where it differs from the Terms, the Terms prevail. Changes will be announced on this page.
OwnRemote's relay is paid for with credits bought in advance (1 credit = US$1 worth of service, 1 GB of relay = 0.50 credits). Connections made directly, on the same network or over the internet, are free and use no credits.
1. What can be refunded
| Case | Refund |
|---|---|
| Asked for within 14 days of buying, and none of that purchase's credits used | Everything paid (tax included) |
| After 14 days, or partly used | (amount paid − payment company's fee) × credits left ÷ credits received |
| Bought on Google Play (in the phone app) | Handled by Google, not by us, under Google Play's refund policy (section 3) |
| Trial credits (the 50 free credits) | Not refundable. They expire 3 months after they were given |
- Each purchase is worked out on its own. One purchase is one "pack", and credits are used trial credits first, then the oldest pack first. So the more recent a pack, the more likely it is still unused.
- The payment company's fee is the amount the payment company reports; when it is not known, it is calculated at today's rate (3.3% of the Toss Payments amount; 5% + $0.50 for Paddle). If the result is below zero, it is zero.
- Discounted packs follow the same formula. The discount is not taken back.
- Once a pack's credits start being used, the Korean statutory withdrawal (7 days by law; this policy's full refund lasts longer, 14 days) is limited for that pack, but the remaining share under the formula is still refunded.
- The 14 days are the same for every payment channel (as long as the 14-day right of withdrawal the Paddle Buyer Terms give consumers in the EU and the UK). For Paddle purchases, where the Paddle Buyer Terms give any other more favourable right, that right applies.
- Purchased credits do not expire. They do not disappear if you do not ask for a refund.
2. Examples
Toss Payments (won, VAT included)
| Bought | What happened | Refund |
|---|---|---|
| 10 credits, ₩16,000 | 3 days later, none used | ₩16,000 (in full) |
| 50 credits, ₩72,000 | 10 days later, none used | ₩72,000 (in full, within 14 days) |
| The same purchase | 15 days later, none used | fee 3.3% = ₩2,376 → ₩72,000 − ₩2,376 = ₩69,624 |
| 100 credits, ₩127,900 | 50 credits used | fee 3.3% = ₩4,221 → (₩127,900 − ₩4,221) × 50% = ₩61,839 |
Paddle (US dollars; prices exclude tax, refunds include the tax paid)
| Bought | What happened | Refund |
|---|---|---|
| 100 credits, $84.74 + tax = $93.21 | 3 days later, none used | $93.21 (in full, tax included) |
| The same purchase | day 10, none used | $93.21 (in full, within 14 days) |
| The same purchase | day 15, none used, fee $4.74 | $93.21 − $4.74 = $88.47 |
| 100 credits, $84.74 (a country without tax) | 30 credits used, fee $4.74 | ($84.74 − $4.74) × 70% = $56.00 |
| 10 credits, $11.06 | 6 credits used, fee $1.05 | ($11.06 − $1.05) × 40% = $4.00 |
With trial credits
- You received 50 trial credits and bought 10 credits through Toss Payments (₩16,000). Over 5 days you used 30 credits of relay → all 30 came from the trial credits and the 10 you bought are untouched → within 14 days, so ₩16,000 in full. The 20 trial credits left are not refunded and can be used until they expire.
When the request reached us within the 14 days
- You asked for a refund by email on day 13 after buying (none used), and we processed it on day 16 → the request reached us within 14 days, so in full.
When Google refunds a Google Play purchase
- You bought 20 credits in the app, used 5, and then Google refunded the purchase (you had no other credits) → we take back all 20 credits of that purchase → the balance is −5 credits. While it is below zero the relay cannot be used (direct connections still work), and the credits you buy next first pay off those 5.
3. How to ask
- Bought through Toss Payments or Paddle: send your account's email address and the purchase to refund (its date and credits, as shown in the web console) to semih.kim@gmail.com. For Paddle purchases you can also ask Paddle directly (https://paddle.net).
- Bought on Google Play (in the app): ask Google, from your Google Play order history (https://play.google.com/store/account/orderhistory) or through the Google Play Help Center (https://support.google.com/googleplay/answer/2479637). We cannot refund Play purchases.
- The 14 days are counted to when your request reaches us. If we process it later, it is still refunded in full.
4. How long it takes
- We check and process a request within [3 business days] of receiving it. A refund takes back the purchase's remaining credits and closes that purchase.
- The money goes back to the payment method you used. A cancelled card payment through Toss Payments usually takes [3–7 business days] at the card company; with Paddle, [5–10 business days] after Paddle approves the refund. [periods to be confirmed with the payment companies]
5. Also
- Cancelled payments and chargebacks: when a payment company reports one, we take back that purchase's credits in proportion to the amount. If some were used, the balance may go below zero.
- Credits deducted wrongly because of a Service fault are returned once you tell us and we have checked.
- Deleting your account: with purchased credits left, use them or get a refund first, then delete the account. Trial credits lapse when the account is deleted.
- If we end the Service: we tell you 30 days ahead and refund the purchased credits left by the formula above (in full within 14 days).
6. Who sells
| Payment channel | Seller | Terms that also apply |
|---|---|---|
| Toss Payments (web, won) | Hanmosoom (us) — payment processed by Toss Payments Co., Ltd. | This policy and the Terms |
| Paddle (web, US dollars) | Paddle.com Market Limited (seller, Merchant of Record) | Paddle Buyer Terms |
| Google Play (phone app) | Google [selling entity to be confirmed] | Google Play Terms of Service and refund policy |
- Company: Hanmosoom (한 모금의 숨) · Representative [TODO: representative] · Business registration number 353-33-01916 · Mail-order business report number [TODO: mail-order business report number — not filed yet] · Address 경기도 용인시 기흥구 기흥로 116번길 100 (100, Giheung-ro 116beon-gil, Giheung-gu, Yongin-si, Gyeonggi-do, Republic of Korea) · Contact semih.kim@gmail.com
- Effective: [Effective date]